PlayBook Coach - Private Coaching for Australian Athletes

Help Centre

Explore Frequently Asked Questions or watch play-by-play tutorial videos

Frequently asked questions

Who can be an athlete? How do I create an account? Do I sign up in my name, or my child’s name? How does PlayBook work? Do I need to attend training with my child? Tell me more about the Insurance

Searching & Booking

How do I find a coach? What search options do I have? Can I book on behalf of my child? How can I tell if a coach is available? Can I book multiple sessions? How do I coordinate coaching session details with my coach?

Managing your bookings

How do I check the status of my booking request? How can I reschedule my session? What's the earliest I can book for? How can I make a last minute booking (< 25 hours notice) How can I book multiple sessions with a coach? What if my booking request is declined?

Payments & Gift Cards

What is the payment process? Can I pay cash to my coach? What happens with my payment if my session is rescheduled? What happens with my payment if my session is cancelled? What if there is a problem with my payment? How can I edit my payment details?

Video Tutorials