Explore Frequently Asked Questions or watch play-by-play tutorial videos
> Who can be an athlete?
> How do I create an account?
> Do I sign up in my name, or my child’s name?
> How does PlayBook work?
> Do I need to attend training with my child?
> Tell me more about the Insurance
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> How do I find a coach?
> What search options do I have?
> Can I book on behalf of my child?
> How can I tell if a coach is available?
> Can I book multiple sessions?
> How do I coordinate coaching session details with my coach?
> How do I check the status of my booking request?
> How can I reschedule my session?
> What's the earliest I can book for?
> How can I make a last minute booking (< 25 hours notice)
> How can I book multiple sessions with a coach?
> What if my booking request is declined?
> What is the payment process?
> Can I pay cash to my coach?
> What happens with my payment if my session is rescheduled?
> What happens with my payment if my session is cancelled?
> What if there is a problem with my payment?
> How can I edit my payment details?
