What is the payment process?

When you book a session, you provide your payment details. A pre-authorisation will occur on your card 4 days from your coaching session time (or immediately if your session is within the next 4 days). A pre-authorisation places a hold on the funds in your nominated account. Provided your Coach confirms your booking, the session price will be debited 24 hours prior to your coaching session. The payment for the coaching session will be transferred to your Coach after your coaching session. You can learn more about how Stripe, the payments platform, handles payment security here: https://stripe.com/docs/security Learn more about cancellations and payments here: https://playbook.coach/help-centre/athlete/what-happens-with-my-payment-if-my-session-is-cancelled If you have booked a session as a recurring series, or a squad that has recurring sessions then the payment will follow the payment process for each session. The payment is per session.

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