What if there is a problem with my payment?

If there is an issue with your pre-authorisation (a hold on the funds in your nominated account) you will be notified via text message. The pre-authorisation will be attempted daily, for up to 4 attempts until it is successful. At any time, you can update your card details via your Athlete Profile – Update Card Details section. If your payment does not go through by the last attempt then your training session will be cancelled. If your session cancels and you want to rebook (with a new card or updated card details) just make a new booking and the payment process will recommence.