Payments & Gift Cards
When you book a session, you provide your payment details. A pre-authorisation will occur on your card 4 days from yo... See more
The payment process is built into the booking process so when you book the session you'll add in the payment details ... See more
What happens with my payment if my session is rescheduled?
If your session is rescheduled by a small change - another time on the same day/a day or two later then you probably ... See more
What happens with my payment if my session is cancelled?
If you coach cancels your coaching session, at any time, you will be refunded. If your payment is in the payment pre-... See more
What if there is a problem with my payment?
If there is an issue with your pre-authorisation (a hold on the funds in your nominated account) you will be notified... See more
How can I edit my payment details?
You can edit your bank card details within your “My PlayBook – Update Card Details”. Updating your card details will ... See more
How do I utilise a coupon/promo code?
Make your booking by selecting a location, day and duration for your coaching session and select the ‘Request Now’ bu... See more
What are the coupon/promo code terms and conditions?
PlayBook Gift Cards are valid at www.playbook.coach and cannot be replaced if lost or stolen. Gift Cards cannot be ex... See more
How do I purchase a gift card?
A PlayBook e-gift card is the ultimate gift and you can purchase one here: https://playbook.coach/gift-cards Once pur... See more
What are the conditions of a PlayBook gift card?
You can utilise a PlayBook Gift Card code for any PlayBook coaching session. Please note coach availability, and pric... See more
Stripe is a third-party payment system that we utilise to pay your Coach securely and efficiently. Stripe handles pay... See more
How can I Win a PlayBook session?
To enter the Share to Win competition, share an image, or short video, of your PlayBook session on social media and t... See more
You can request for your card details to be deleted after your session is completed. Email the PlayBook team at hello... See more
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