Payments & Gift Cards
When you book a session, you provide your payment details. A pre-authorisation will occur on your card 4 days from your coaching session time (or immediately if your session is within t... When you book a session, you provide your payment details. A pre-authorisation will occur on your card 4 days from your coaching session time (or immediately if your session is within the next 4 days). A pre-authorisation places a hold on the funds in your nominated account. Provided your Coach confirms your booking, the... See more
Can I pay cash to my coach?The payment process is built into the booking process so when you book the session you'll add in the payment details then. You have Apple Pay, Google Pay and Amex payments options as we... The payment process is built into the booking process so when you book the session you'll add in the payment details then. You have Apple Pay, Google Pay and Amex payments options as well as usual bank card/credit card. Payments is in built to create a seamless booking experience for both the athlete and the coach. If yo... See more
What happens with my payment if my session is rescheduled?If your session is rescheduled by a small change - another time on the same day/a day or two later then you probably won't see a change in your payment. The payment system will just con... If your session is rescheduled by a small change - another time on the same day/a day or two later then you probably won't see a change in your payment. The payment system will just consider the new session date and time for the payment capture (24 hours before the session). If you session is rescheduled to more than 4 d... See more
What happens with my payment if my session is cancelled?If you coach cancels your coaching session, at any time, you will be refunded. If your payment is in the payment pre-authorisation stage (pending in your account) then that will be rele... If you coach cancels your coaching session, at any time, you will be refunded. If your payment is in the payment pre-authorisation stage (pending in your account) then that will be released. If your payment has been captured in your account (which occurs 24 hours prior to the session) then you will receive a refund. The ... See more
What if there is a problem with my payment?If there is an issue with your pre-authorisation (a hold on the funds in your nominated account) you will be notified via text message. The pre-authorisation will be attempted daily, fo... If there is an issue with your pre-authorisation (a hold on the funds in your nominated account) you will be notified via text message. The pre-authorisation will be attempted daily, for up to 4 attempts until it is successful. At any time, you can update your card details via your Athlete Profile – Update Card Details s... See more
How can I edit my payment details?You can edit your bank card details within your PlayBook Profile – Update Card Details. Updating your card details will update all your upcoming and future transactions to this new card... You can edit your bank card details within your PlayBook Profile – Update Card Details. Updating your card details will update all your upcoming and future transactions to this new card. See more
How do I utilise a coupon/promo code?Make your booking by selecting a location, day and duration for your coaching session and select the ‘Request Now’ button. In the next screen, you will see an area to enter your promo c... Make your booking by selecting a location, day and duration for your coaching session and select the ‘Request Now’ button. In the next screen, you will see an area to enter your promo code, input your code and then select the “Apply” button. You should see an updated Total Cost based on the promo code value available. If... See more
What are the coupon/promo code terms and conditions?PlayBook Gift Cards are valid at www.playbook.coach and cannot be replaced if lost or stolen. Gift Cards cannot be exchanged for cash and are nonrefundable. Coach availability, and pric... PlayBook Gift Cards are valid at www.playbook.coach and cannot be replaced if lost or stolen. Gift Cards cannot be exchanged for cash and are nonrefundable. Coach availability, and prices, can change from time to time and when you purchase a gift card we cannot guarantee coach availability, or freeze their prices. We rec... See more
How do I purchase a gift card?A PlayBook e-gift card is the ultimate gift and you can purchase one here: https://playbook.coach/gift-cards Once purchased the e-gift card will be delivered to you by email, ready to b... A PlayBook e-gift card is the ultimate gift and you can purchase one here: https://playbook.coach/gift-cards Once purchased the e-gift card will be delivered to you by email, ready to be forwarded to the very lucky person in your life! See more
What are the conditions of a PlayBook gift card?You can utilise a PlayBook Gift Card code for any PlayBook coaching session. Please note coach availability, and prices, can change from time to time and when you purchase a gift card w... You can utilise a PlayBook Gift Card code for any PlayBook coaching session. Please note coach availability, and prices, can change from time to time and when you purchase a gift card we cannot guarantee coach availability, or freeze their prices. We recommend you utilise your gift card as soon as possible. Purchased gif... See more
What is Stripe?Stripe is a third-party payment system that we utilise to pay your Coach securely and efficiently. Stripe handles payments for internet and app businesses. Worldwide they process billio... Stripe is a third-party payment system that we utilise to pay your Coach securely and efficiently. Stripe handles payments for internet and app businesses. Worldwide they process billions of dollars every year. For more information about Stripe, please visit their website at https://stripe.com/au See more
Can I delete my card details?You can request for your card details to be deleted after your session is completed. Email the PlayBook team at hello@playbook.coach for your card details to be removed. You can request for your card details to be deleted after your session is completed. Email the PlayBook team at hello@playbook.coach for your card details to be removed.
