Managing your bookings
Check for the status of your booking requests in “Sessions” under “Pending Requests” or “Upcoming Sessions”. Coaching requests will be in the Pending section until the Coach accepts or ... Check for the status of your booking requests in “Sessions” under “Pending Requests” or “Upcoming Sessions”. Coaching requests will be in the Pending section until the Coach accepts or declines the booking. If the Coach does not respond to your booking request prior to 24 hours of your training session, then the booking ... See more
How can I reschedule my session?If you would like to reschedule your training session, please message the Coach on the PlayBook website to arrange a new day, time or coaching location. The Coach will then reschedule t... If you would like to reschedule your training session, please message the Coach on the PlayBook website to arrange a new day, time or coaching location. The Coach will then reschedule the session within their PlayBook Coach account. Once the reschedule is actioned you will receive a text notification and you will see the... See more
What's the earliest I can book for?You can make a booking for a date and time 25 hours from the booking time. Keep in mind the coach will only have up to 24 hours before the session time to confirm the request so if you'... You can make a booking for a date and time 25 hours from the booking time. Keep in mind the coach will only have up to 24 hours before the session time to confirm the request so if you're keen to train quite soon then message the coach and then they'll look out for the request and should confirm it quickly. See more
How can I make a last minute booking (< 25 hours notice)If your coach is available you can book in another day that week and then the coach can reschedule the session earlier to the exact day and time you're training together. It's important... If your coach is available you can book in another day that week and then the coach can reschedule the session earlier to the exact day and time you're training together. It's important that the request always reflects the day, time and location that you'll be training at. See more
How can I book multiple sessions with a coach?You sure can! All you need to do is request a booking session and then you press on recurring booking checkbox towards the bottom of the booking screen. You can choose how many sessions... You sure can! All you need to do is request a booking session and then you press on recurring booking checkbox towards the bottom of the booking screen. You can choose how many sessions you would like to request, you can choose the frequency and even the day you would like the session to be on. Each session will go to th... See more
What if my booking request is declined?If your Coach has declined your booking request, you may try to book with that Coach again for a different time or choose another Coach. Please note that payment for your Coaching Sessi... If your Coach has declined your booking request, you may try to book with that Coach again for a different time or choose another Coach. Please note that payment for your Coaching Session is only taken 24 hours out from training for a confirmed training sessions, so your pre-authorisation hold will be released back to yo... See more
How can I review my coaching session?As an athlete, you can provide a review for any Coaches that you have had a PlayBook Coaching session with. Once you have completed your Coaching session you will receive an email to pr... As an athlete, you can provide a review for any Coaches that you have had a PlayBook Coaching session with. Once you have completed your Coaching session you will receive an email to provide feedback. This feedback helps the Coach better their best, and it also helps other Athletes understand more about that Coach so the... See more
Can I cancel a session?You can cancel a coaching session in “Sessions” under “Upcoming” (or “Pending” if the Coach has not accepted or declined the booking yet). If you cancel your coaching session with more ... You can cancel a coaching session in “Sessions” under “Upcoming” (or “Pending” if the Coach has not accepted or declined the booking yet). If you cancel your coaching session with more than 12 hours notice, you will not be charged for the session. If the payment pre authorisation process has commenced then this will ... See more
Can I drop my child off and pick them up after the session?Children must be supervised by an adult or guardian to ensure their safety before, during and after a coaching session. It is PlayBook’s perspective that an adult or guardian should att... Children must be supervised by an adult or guardian to ensure their safety before, during and after a coaching session. It is PlayBook’s perspective that an adult or guardian should attend every PlayBook session. Attending sessions with your athlete and being attentive will ensure their safety as well as build your under... See more
Will the session go ahead in extreme weather?If the weather poses risk to the safety of both the coach and athlete, it’s important to consider how to best protect them against adverse outcomes. Ensure adequate hydration and clothi... If the weather poses risk to the safety of both the coach and athlete, it’s important to consider how to best protect them against adverse outcomes. Ensure adequate hydration and clothing to protect against weather extremes, as well as considering alternative locations where conditions more protected from the elements. W... See more
