Managing your bookings

How do I check the status of my booking request?

Check for the status of your booking requests in “My Schedule” under “Pending Requests” or “Upcoming Sessions”. Coach... See more

How can I reschedule my session?

If you would like to reschedule your training session, please message the Coach directly to arrange a new day, time o... See more

What's the earliest I can book for?

You can make a booking for a date and time 25 hours from the booking time. Keep in mind the coach will only have up t... See more

How can I make a last minute booking (< 25 hours notice)

If your coach is available you can book in another day that week and then the coach can reschedule the session earlie... See more

How can I book multiple sessions with a coach?

You sure can! All you need to do is request a booking session and then you press on recurring booking checkbox toward... See more

What if my booking request is declined?

If your Coach has declined your booking request, you may try to book with that Coach again for a different time or ch... See more

How can I review my coaching session?

As an athlete, you can provide a review for any Coaches that you have had a PlayBook Coaching session with. Once you ... See more

Can I cancel a session?

You can cancel a coaching session in “Sessions” under “Upcoming Sessions” (or “Pending” if the Coach has not accepted... See more

Can I drop my child off and pick them up after the session?

Children must be supervised by an adult or guardian to ensure their safety before, during and after a coaching sessio... See more

Will the session go ahead in extreme weather?

If the weather poses risk to the safety of both the coach and athlete, it’s important to consider how to best protect... See more