You can cancel a coaching session in “Sessions” under “Upcoming Sessions” (or “Pending” if the Coach has not accepted or declined the booking yet). If you cancel your coaching session with more than 12 hours notice, you will not be charged for the session. If the payment pre authorisation process has commenced then this will be released upon you cancelling in your Schedule. If you cancel within 12 hours of the coaching session, you will be charged the full amount of the session.