Managing Sessions

What happens when I receive a request?

When someone books a session with you, you will receive a text notification with the requested coaching session information, you can accept or decline the training session. You also hav... When someone books a session with you, you will receive a text notification with the requested coaching session information, you can accept or decline the training session. You also have functionality to message the athlete and reschedule the session if you can’t do the requested day/time. You are able to view any pendin... See more

How do I reschedule a session?

After accepting a booking request you can reschedule the coaching session in "Sessions" under "Upcoming Sessions". It's best to message the athlete to discuss alternatives before resche... After accepting a booking request you can reschedule the coaching session in "Sessions" under "Upcoming Sessions". It's best to message the athlete to discuss alternatives before rescheduling the session. In the reschedule function you can update the date, time or location. It's super easy and fast to do. When you resche... See more

Who brings the equipment?

As the coach you plan the session and bring the equipment. An athlete may bring their favourite bat or racquet, but you bring all the essentials to make the session a success. As the coach you plan the session and bring the equipment. An athlete may bring their favourite bat or racquet, but you bring all the essentials to make the session a success. See more

What's the earliest an athlete can book for?

Athletes can make a booking for a date and time 25 hours from the booking time. Keep in mind that you as the coach coach will only have up to 24 hours before the session time to confirm... Athletes can make a booking for a date and time 25 hours from the booking time. Keep in mind that you as the coach coach will only have up to 24 hours before the session time to confirm the request so if you're keen to train quite soon then look out for request and confirm them quickly. See more

How can an athlete make a last minute booking

If an athlete wants to train with you in the next 25 hours and you're available then ask the athlete to book in another day that week and then you confirm and reschedule the session ear... If an athlete wants to train with you in the next 25 hours and you're available then ask the athlete to book in another day that week and then you confirm and reschedule the session earlier to the exact day and time you're training together. It's important that the request always reflects the day, time, and location that... See more

Help! The athlete said they can't book

Check that your Availability is open for the day and time they're trying to book (and you're considering the full duration of the session as the whole period needs to be open). If the s... Check that your Availability is open for the day and time they're trying to book (and you're considering the full duration of the session as the whole period needs to be open). If the session is <25 hours away then you'll need to ask them to book for your next available spot and then you as the coach reschedule it to the... See more

How can I contact an athlete?

If you need to contact an athlete to advise of training preparation or perhaps a change of location due to poor weather, you can send them a message on the PlayBook platform. You can me... If you need to contact an athlete to advise of training preparation or perhaps a change of location due to poor weather, you can send them a message on the PlayBook platform. You can message an athlete who has made a booking request with you via “Sessions". Select the “Message Athlete” button and chat away. Please not... See more

What happens if there’s poor weather?

Sometimes, rain happens. It’s great to consider what your blanket wet weather policy is, considering how long before a session you’d need to make a call (factoring in travel), as well ... Sometimes, rain happens. It’s great to consider what your blanket wet weather policy is, considering how long before a session you’d need to make a call (factoring in travel), as well as safety risks and alternative training options. You should communicate your preferences about how to manage wet weather with athletes s... See more

Can I cancel a coaching session?

If you need to cancel a session you can action this in your profile under “Sessions”. Please note you cannot undo this action. You will not be paid for any coaching sessions that you ca... If you need to cancel a session you can action this in your profile under “Sessions”. Please note you cannot undo this action. You will not be paid for any coaching sessions that you cancel. Please keep in mind that you also have reschedule functionality, rescheduling is a better option if you just need to update the... See more

How does an online mentoring session work?

Online mentoring is built in to the PlayBook platform, there's no need to download any software. It's completely automated through the PlayBook website. An athlete will prepare question... Online mentoring is built in to the PlayBook platform, there's no need to download any software. It's completely automated through the PlayBook website. An athlete will prepare questions or have a goal for the session, it may be a discussion about sporting journeys, or the skills associated with sport such as goal settin... See more

What do I do if I can't find my athlete?

If you arrive for the session and can't locate your athlete then double check the date, time and location on your schedule. If you're in the right place then send them a message on the ... If you arrive for the session and can't locate your athlete then double check the date, time and location on your schedule. If you're in the right place then send them a message on the PlayBook website, if you don't hear back within 10 mins past the session start time contact the PlayBook team to call the athlete. If you... See more

What happens with the payment if an athlete cancels?

If an athlete cancels the session in your schedule with >12 hours notice then the athlete will be refunded. If the athlete cancels the session in your schedule with <12 hours notice the... If an athlete cancels the session in your schedule with >12 hours notice then the athlete will be refunded. If the athlete cancels the session in your schedule with <12 hours notice then the payment will go through as if the session was completed. If the athlete has messaged you with enough reason for you to be happy to ... See more

Can I share my contact details?

All communication needs to occur on the PlayBook website, that's so we can support with customer service and for insurance purposes. We're here to build a great community of coaches and... All communication needs to occur on the PlayBook website, that's so we can support with customer service and for insurance purposes. We're here to build a great community of coaches and athletes and that comes down to using the platform for communications and bookings. Do not share alternative contact details with athlet... See more

A session went over to completed status but it isn't completed, what do I do?

If the session says it was completed and it wasn't please contact the PlayBook team asap, a manual refund for the athlete may be required. If the session says it was completed and it wasn't please contact the PlayBook team asap, a manual refund for the athlete may be required. See more

How can I save the PlayBook website onto my home screen as an app?

Here are the instructions to save PlayBook to your phone's home screen for quick, app-like access — no app store download required. iPhone (Safari only): Please note: This feature i... Here are the instructions to save PlayBook to your phone's home screen for quick, app-like access — no app store download required. iPhone (Safari only): Please note: This feature is only available in Safari. If you're using Chrome or another browser, open PlayBook in Safari first. -Open PlayBook in Safari -Tap t... See more