What happens with the payment if an athlete cancels?

If an athlete cancels the session in your schedule with >12 hours notice then the athlete will be refunded. If the athlete cancels the session in your schedule with <12 hours notice then the payment will go through as if the session was completed. If the athlete has messaged you with enough reason for you to be happy to do a refund and it's less than 12 hours notice then you should reschedule the session, or press the cancel button. If you cancel the session it will be automatically refunded for the athlete. If you have any questions about this please contact the PlayBook team.