Payments

How will I be paid?

PlayBook utilises an automated payment process. You will be paid directly into your nominated bank account once the payment has been received from the customer and processed by Stripe (... PlayBook utilises an automated payment process. You will be paid directly into your nominated bank account once the payment has been received from the customer and processed by Stripe (the third-party payment system). Payments occur daily (3+ business days after the coaching session has been completed). PlayBook doesn’t ... See more

What is Stripe?

Stripe is a third-party payment system that we utilise to pay your Coach securely and efficiently. Stripe handles payments for internet and app businesses. Worldwide they process billio... Stripe is a third-party payment system that we utilise to pay your Coach securely and efficiently. Stripe handles payments for internet and app businesses. Worldwide they process billions of dollars every year. For more information about Stripe, please visit their website at https://stripe.com/au See more

What are the service fees?

Creating your coach profile is free. Each time a booking is made with you (the Coach), 15% of the coaching session price is forwarded to PlayBook. This amount is taken directly from the... Creating your coach profile is free. Each time a booking is made with you (the Coach), 15% of the coaching session price is forwarded to PlayBook. This amount is taken directly from the coaching session payment and the rest is forwarded to you directly. The amount paid to PlayBook from each booking covers the technical b... See more

Can accept cash for coaching or extras like travel?

The payment process is built into the booking process so the athlete will add their payment details when they book. Payments is in built to create a seamless booking experience for both... The payment process is built into the booking process so the athlete will add their payment details when they book. Payments is in built to create a seamless booking experience for both the athlete and the coach. If your athlete needs a custom price (for travel or additional athletes etc) then you can create an extra ses... See more

Where can I update my bank details?

Email your new bank details to the PlayBook team at hello@playbook.coach, when your details are updated they will be updated for all future payments. Please ensure you email from the em... Email your new bank details to the PlayBook team at hello@playbook.coach, when your details are updated they will be updated for all future payments. Please ensure you email from the email address that your account is set up with. See more